Review and development of policies and procedures for the General Services Function at a Bahraini bank

Client / Industry Brief

  • The client is a leading Islamic bank in Bahrain. Moody’s Investors Service has rated the bank ‘B3’.
  • The bank is listed in the Bahrain Stock Exchange. It operates a network of 8 branches in the Kingdom of Bahrain.
  • The company operates through corporate, investment, retail and Islamic financing segments.

Project Objectives

  • Review and develop policy and procedures for the General Service function of the bank:
  • Detailed review and analysis of People, Processes, Technology and Communication
  • Review of current operational policies & procedures, structure, delegation of authority, and existing reporting lines
  • Redefine structure, DoA, reporting framework as required
  • Perform market research and suggest optimum document management system

Project Methodology

Project Benefits

  • Finalized policy and procedures for the General Service function at the bank.
  • Clear work instructions and necessary resources to all stakeholders (Workflow diagrams, authority matrix, checklists and forms) about the working of General Service function at the bank.
  • Identify clearly the KPI’s and performance measures to monitor performance of the processes and people responsible for them.

Case Studies

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