Support clients to improve their internal performance and increase internal efficiencies
Empact team is experienced and fully capable of providing value-added solutions for improvement in operating efficiency and organizational performance
Operations Review & Assessment
- Assessing stakeholders needs & expectations / satisfaction
- Conducting internal diagnostics & identifying best practices
- Conducting Gap Analysis
- Developing cross / up-sale / churn models (analytics)
Future State Design
- Developing policy manuals & process workflows
- Developing corporate governance frameworks
- Developing organization structures
- Developing sales & service models
- Defining SLAs, KPIs & metrics
Implementation Support
- Re-engineering processes
- Implementing HR processes & change management programs