Support clients to improve their internal performance and increase internal efficiencies
Empact team is experienced and fully capable of providing value-added solutions for improvement in operating efficiency and organizational performance

Operations Review & Assessment

  • Assessing stakeholders needs & expectations / satisfaction
  • Conducting internal diagnostics & identifying best practices
  • Conducting Gap Analysis
  • Developing cross / up-sale / churn models (analytics)

Future State Design

  • Developing policy manuals & process workflows
  • Developing corporate governance frameworks
  • Developing organization structures
  • Developing sales & service models
  • Defining SLAs, KPIs & metrics

Implementation Support

  • Re-engineering processes
  • Implementing HR processes & change management programs