Balance Scorecard Strategy Design & Implementation

Client / Industry Brief

The Client is an IT Firm in KSA, which is involved in development and deployment of ERP solutions in education and healthcare sectors.
IT has about 220 employees and offices in two different countries (KSA & Jordan)
The company is a market leader in terms of market share in both the sectors and has a high growth potential in the next 3-5 years

Design of Balance Scorecard*:
Identify key challenges faced in various business processes and function and design an effective balanced strategy
Implementation of 22 strategic initiatives identified as a part of design phase, which includes initiatives linked to customers, revenue and profitability, resources and internal processes*
Training of internal staff on strategy linked objectives and new processes designed during the implementation phase.

Strategy framework developed for the firm by identification of 41 key initiatives (detailed during the design phase)
22 prioritized initiatives implemented in 10 months; wherein the project team concluded three surveys, re-engineered 7 processes, designed tools and templates for various functions, standardized three core functions and developed a plan to setup a strategic R&D unit within the firm
Training was provided to the nominated strategy management officer on ‘Balance Scorecard’ and prioritized strategic initiatives. Other staff members were trained on newly designed processes.