Review & Development of Policies and Procedures

Client / Industry Brief

The client is a leading Islamic bank in Bahrain. Moody’s Investors Service has rated the bank ‘B3’.
The bank is listed in the Bahrain Stock Exchange. It operates a network of 8 branches in the Kingdom of Bahrain.
The company operates through corporate, investment, retail and Islamic financing segments.

Review and develop policy and procedures for the General Service function of the bank:
Detailed review and analysis of People, Processes, Technology and Communication
Review of current operational policies & procedures, structure, delegation of authority, and existing reporting lines
Redefine structure, DoA, reporting framework as required
Perform market research and suggest optimum document management system

Finalized policy and procedures for the General Service function at the bank.
Clear work instructions and necessary resources to all stakeholders (Workflow diagrams, authority matrix, checklists and forms) about the working of General Service function at the bank.
Identify clearly the KPI’s and performance measures to monitor performance of the processes and people responsible for them.