Review & Development of Policies & Procedures for a Public Administration Education Institute
Client / Industry Brief
- The organization works to improve government performance in the areas of strategies, resource management, change management, and enhancement of government services through the capacity building and skill-development based on innovative learning and training programs.
- The Sr. Management of a Masters program at the institute has identified a need to develop standardized policies and procedures which are aligned to international standards but customized to day-to-day operational requirements of the program.
Project Objectives
- The project objectives of work for this project is to develop policy and procedures* for the program office with aim towards :
- Assessment of current operational structure including review of current processes and workflows
- Review of current tools/templates
- Understand challenges faced internally with respect to current processes
- Design and documentation of policies, processes & workflows, tools and templates which are aligned to international standards and customized to the needs of the program
Project Methodology
Project Benefits
- Finalized policy and procedures manual, along with requisite forms and reporting requirements.
- Clear work instructions and necessary resources to all stakeholders (Workflow diagrams, authority matrix, checklists and forms) about the working of the Program Office.
- Identify clearly the KPI’s and performance measures to monitor performance of the processes and people responsible for them.
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