Review & Development of Policies and Procedures

Client / Industry Brief

The organization works to improve government performance in the areas of strategies, resource management, change management, and enhancement of government services through the capacity building and skill-development based on innovative learning and training programs.
The Sr. Management of a Masters program at the institute has identified a need to develop standardized policies and procedures which are aligned to international standards but customized to day-to-day operational requirements of the program.

The project objectives of work for this project is to develop policy and procedures* for the program office with aim towards :
Assessment of current operational structure including review of current processes and workflows
Review of current tools/templates
Understand challenges faced internally with respect to current processes
Design and documentation of policies, processes & workflows, tools and templates which are aligned to international standards and customized to the needs of the program

Finalized policy and procedures manual, along with requisite forms and reporting requirements.
Clear work instructions and necessary resources to all stakeholders (Workflow diagrams, authority matrix, checklists and forms) about the working of the Program Office.
Identify clearly the KPI’s and performance measures to monitor performance of the processes and people responsible for them.